Diversity and Inclusion:
What we believe…what we live. You will find that we are both a uniquely diverse and unified team reflecting many cultures and points of view.
Requisition ID: 144984BR
Job Title: Technical Service Engineer Associate
FLSA Status: Exempt
Work Schedule: FLEX-Non-Standard 40 hour week
Security Clearance: Public Trust
Work Location: Albuquerque, NM
Job Specifics:
Specific project related activities and responsibilities include:
Provide support for the Identity Database Management System (IDMS) operation for the Trusted Agents (TAs), local site administrators, and card production contractors. Engineers shall receive, record, address, and support reported problems with TWIC system components; these include, but are not limited to, networks, software, IDMS, enrollment and issuance stations, and enrollment and issuance hardware and software as well as system performance and workflow issues.
Desired Skills:
• Familiarity with government contracting
• Call center IT experiences
• Solid customer service skills
Required Skills:
• Employee must be able to complete hardware troubleshooting and software troubleshooting.
• Ability to work in a diverse environment
• Ability to work independently
• Excellent organization/planning/analytical skills.
• Strong computer skills using a Windows based system
• Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
For more information and to apply, please visit our Web site: http://www.lockheedmartinjobs.com and select "Job Search" and "All Jobs" from the menu on the left-hand side. For faster consideration, please create an online talent record and submit your resume online against REQ ID: 144984BR
Essential Duties and Responsibilities:
* Provide front-line technical support to company business units, service lines, and physical locations.
* Provide remote technical support to other company locations; dispatch work to best available team member.
* Provide excellent customer service through communication and understanding.
* Adhere and promote firm policies and practices.
* Work with a team spirit toward high standards of service delivery.
* Provide the interface between your client group / local office and the National office.
* Active participation in your career development plan in conjunction with the organizational mission. Develop and maintain healthy working relationships with local office management team and other peer groups.
* Participate in feedback dialogue with business units and the National office with a goal of service improvement.
* Act as central point for computer equipment orders to ensure proper configuration and compliance with firm standards.
* Maintain all office computer systems including hardware, software, configuration, updates, and patches in conjunction with the National office.
* Prepare computers for new hires, and special project teams.
* Assist and maintain local office computer equipment inventory along with expensive accessories.
* Perform other IT Support related duties as necessary.
Qualifications and Requirements:
* Upstanding legal U.S. citizen.
* Bachelors degree in Computer Science or related area preferred, and at least 2 years of similar work experience.
* 2 years of experience in a professional office environment.
* Service oriented and customer focused.
* Self-starter, self-motivated, goal oriented, team player.
* Reliable, Well Organized, and Professional - MUST BE TEAM ORIENTED.
* Sufficient knowledge of Microsoft Windows XP / Office 2003 and Windows 2000 platforms including detailed understanding of networking components.
* Ability to become Dell Certified for repair of Notebooks and Desktops.
* Solid oral and written communications skills.
* Capable of balancing several projects and maintaining priorities.
* Able to lift 75lbs safely.
* Willingness to work additional hours as when needed.
Key Performance Measures:
1. Response time & Resolution time
2 Accuracy and recording detail
3 Proactive communications
4 Attitude
5. Client Feedback
Other Information About this Position:
· Reports to National IT Organization and Local office ownership
· Contract 1099 ONLY
· Estimated local travel is 20% or less
· This is a GREAT position for the right person
Characteristic Duties and Responsibilities:
Looking for a responsible individual able to Basic Diagnose and or repair any of the following.
Hardware Installation
Authorized / Certifications a Plus IE: Dell, HP, Brother, Xerox Copier, Printer, certified in any areas
A+ / LCD TV Certifications Manufacturer certifications a plus
LCD TVs
DLP TVs
Rear Projection TV’s
Printers / Copiers
PC Computers / MAC’s
Reliable Transportation
Valid Driver’s License
Administrative Duties
We are a nationwide company looking for techs in all regions and at no cost to you.
Compensation: $60 to 75 per call / Flat rate per call
This is a short, 12 hour project starting at 6pm on 11/26/09 (Thanksgiving Day)
There is a set pay rate of $20/hr
Please do not apply if this is not realistic, as it is Non negotiable
Must be able to:
Able to lift up to 50lbs
Able to stand for long periods of time
Able to understand cable layouts
Previous server computing experience
Datacenter or Server room experience a plus
Able to work on a team
Able to follow and execute explicit instructions
A clean background check and recent drug screening
AGAIN: This project will take place starting at about 6pm on 11/26/09 (Thanksgiving Day)
This Webinar requires an RSVP (for phone conferencing & to enter the Live Meeting). To reserve a spot, all interested individuals should send an e-mail with their contact information and resume attached (preferred) to:
a-tholt@microsoft.com
Please include ‘Women in Enterprise Services (ES) RSVP’ in the Subject line. Upon registering, a confirmation mail with additional event details and FAQ will be sent.