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Service Department Receptionist (Melloy Nissan)

compensation: inquire within
employment type: full-time
job title: Receptionist
Overview

Melloy Nissan is a family-owned dealership that values both customers and employees. We're looking for an individual that is customer service-oriented and will reflect our company's values. Our goal is to provide long-term career opportunities and growth. Join our Melloy Nissan family today!

Job Description

The Business Development Center (BDC) oversees all inbound and outbound calls that help to maintain and grow the Service Department. Many customers call in with questions about car services and to make appointments. Our BDC acts as both the first and last points-of-contact to guide these inquiries and follow-up with customers after their maintenance appointments. Every day you'll learn something new!

Responsibilities
•Respond to all inbound calls and internet chats
•Provide guidance to customer questions and build rapport
•Strategically make appointments based on customer needs
•Conduct reminder and follow-up calls
•Train with Service Advisors to understand the business

Qualifications
•Excellent customer service skills and professional manner
•Maintain composure in high pressure environment
•Multi-task during peak times of high volume calls
•Organized in tracking follow-up calls
•Willingness to learn new systems such as CRM tools
•Punctuality is a must

We look forward to meeting you!

Apply in Person @ Melloy Nissan
See Mike Anderson
  • Principals only. Recruiters, please don't contact this job poster.

post id: 7764815328

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