Employment history
Retail Store Manager , True Religion Brand Jeans
Managed store P&L and operational tasks to maintain profitability and consistent customer service
Hired and trained staff, promoting several employees into management roles through coaching
Drafted policy and procedure documents to standardize store operations and reporting
Implemented targeted marketing changes that increased event-driven foot traffic and sales
Prepared monthly schedules to optimize coverage and control labor costs
Monitored gross profit margins and executed process changes to improve margin performance
Provided performance feedback and counseling to reduce disciplinary issues and boost staff productivity
Ensured compliance with company standards and operational guidelines across all store functions
Reduced shrink by redesigning weekly cycle counts and enforcing FIFO during stock replenishment
Improved visual merchandising using planograms to raise average dwell time on key displays
Negotiated vendor return terms with suppliers to cut markdown frequency and preserve margin
Coached sales associates on POS upsell prompts, increasing add-on attachments during checkout
Ran onboarding workshops covering cash handling, POS operations, and customer service standards.
Reduced weekly shrink by redesigning cycle-count process and enforcing strict FIFO procedures.
Retail Store Manager , iMobile
Resolved customer inquiries and complaints at point of contact, improving store service consistency
Supervised sales, inventory, and cash reconciliation teams to maintain accurate daily operations
Monitored floor sales and product quality to maintain customer satisfaction standards
Coached staff on complex sale handling to reduce escalations and improve close rates
Recruited, trained, and evaluated sales staff, executing promotions and terminations as needed
Established policies and processes through coaching and clear procedures to align team performance
Managed daily cash reconciliations and bank deposits using POS reports to eliminate discrepancies.
Raised conversion rates by coaching staff on upsell scripts and hands-on sales roleplay.
Cut shrink by enforcing daily cycle counts and reporting discrepancies to vendors.
Accelerated new-hire readiness by leading structured job-shadowing and on-floor training sessions.
Store Manager , Kriser's Natural Pet
Directed daily store operations to maintain sales momentum and high customer satisfaction levels
Advised customers on pet nutrition and product selection to improve pet health outcomes
Coached and developed staff to meet sales targets and elevate in-store service quality
Managed inventory activities including replenishment, cycle counts, and shipment processing
Planned and executed in-store events and promotions to increase foot traffic and engagement
Reduced monthly shrink by implementing weekly cycle counts and tightened receiving checks
Planned store layout changes and reset planograms to improve product visibility.
Trained staff on POS transactions and cash reconciliation, cutting till discrepancies during shifts.
Patient Registrar , Presbyterian Healthcare Services
Registered incoming ER patients and created accurate charts to ensure timely triage and care
Directed patients and families to appropriate ER zones, reducing wait-time confusion and patient distress
Visited bedside to register patients arrived by ambulance, ensuring records were complete for providers
Communicated with family members of incapacitated patients to collect history and relay admission next steps
Transferred complete patient information to admitting floor to maintain continuity of care during handoff
Verified insurance eligibility and copay requirements via phone and insurance portals before registration.
Collected patient demographics and entered accurate data into EHR (Epic) to support provider documentation.
Processed insurance eligibility checks and documented benefits status to prevent billing delays.
Prepared consent and admission paperwork at bedside, reducing administrative hold-ups during transfers.
Maintained HIPAA-compliant records and controlled access to charts during high-volume shifts.
Store Manager , Al’s Mini Mart
Optimized weekly store schedules to maintain coverage and meet peak service demands
Managed inventory via regular cycle counts and audits to reduce shrinkage and stockouts
Processed incoming shipments and organized stock to maintain orderly shelf presentation