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Entry Level - IT Tech / Help Desk Support (Albuquerque)
Harmonix Technologies Inc
compensation:
$15.00 - $17.00 Per Hour for Entry Level
employment type:
full-time
experience level:
entry level
job title:
IT Tech / Help Desk Support
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This position requires driving a company vehicle to a Santa Fe School, daily (Monday-Friday). Hours 7:30 am - 4:30 pm. Offers School Holidays as time off. Entry-level Help Desk Position, having basic knowledge of networking and computer support to include Google Platform is important.
Willing to consider more experienced IT Support Technicians with negotiable salary, which may include more responsibility and service locations.
• Provide Help Desk dispatch support and resolve problems to the end-user’s satisfaction.
• Monitor and respond quickly and effectively to requests received through the IT Help Desk.
• Monitor the Service Desk for tickets assigned to the queue and process based on priority.
• Modify configurations, utilities, software default settings, etc. for the local workstation.
• Utilize and maintain the Help Desk ticketing software.
• Document internal procedures.
• Install, test, and configure new workstations, peripheral equipment, and software.
• Maintain inventory of all equipment, software, and software licenses.
• Redirect problems to appropriate resources and identify escalated situations that require urgent attention.
• Manage client PC setup and deployment using standard hardware, images, and software.
• Complete timely workstation hardware and software upgrades as required.
• Assist with completion of project tasks and new system deployments.
Experience:
An Associate degree or comparable experience in the information technologies field preferred. The combination of education and experience may substitute for a college degree.
Preferred Requirements:
• Experience in providing IT support in a customer-focused environment.
• Minimum of 1-2 years of relevant technical experience.
• Customer service oriented with problem-solving ability and adaptability skills.
The ideal candidate is able to work within a team environment and independently. Able to pass a full background security check and have a clean driving record to operate company vehicle.
Please email resume to include relevant education, certifications and work history. Include verifiable work-related references. No phone calls please.
- Principals only. Recruiters, please don't contact this job poster.